33% of people leave reviews when service was either extremely good or extremely bad. Another 25% said they leave reviews when service was really good.

Whether your online reviews are positive or negative, it is always a good idea to respond to them. After all, it is nice to know why customers aren’t returning to your restaurant or why they love it.

The results from a recent study show that 67% of people say online reviews impact their purchasing decisions. More than half of the people also said online reviews are absolutely part of their decision-making process.

This means they are reading your reviews – both the good and the bad. And, this is why it’s so important to monitor your reviews and respond to them.

If you can turn a negative review into a positive one, you’ve shown you respect and appreciate your patrons. (tweet this) This leaves review-seekers with a positive feeling about your restaurant and might make them willing to give your restaurant a try.

Lastly, try to stay on top of what patrons are saying about your restaurant online.

Check out the review sites and sign up for Google Alerts so you’ll be double sure to notice when something is posted about your restaurant online.

or alternatively let us do it for you