Customer stems

The latest thinking around customer development and engagement revolves around customers stems, that is, the way you currently categorise your customers into subsets or groups and how appropriate and transferable these stems are to current and future customers.
Do you currently educate your staff on how to talk to certain groups of customers according to how they like to receive information and what triggers them to buy? Do you have customer subsets grouped according to their preferences/triggers and how transferable are they to new customer groups.

We are currently developing customer stems groupings according to how customers like to receive information, so that customer service staff  can identify different customer types and adapt the delivery/pitch accordingly.

If you would like to have a chat to see what we could do for you text or call 0481 854 516 TODAY!